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  1. Support is subject to technician availability. Technicians are not guaranteed to be available, but we make every effort to find a technician for a requested event.
  2. To ensure a smooth support experience the following guidelines must be followed when hiring a technician: 

    • If the event is longer than 4 hours the technician must be hired for the duration of the entire event.

    • Technicians must be hired for a minimum of one hour.

    • Technicians must be hired for continuous support – gaps in scheduling are not permitted.

    • The requested support should begin at least 30 minutes before the event to provide sufficient setup time to the technician.
  3. Room Reservations
    • Rooms may be reserved using EMS (roomfinder.spu.edu) or via Conference Services at (206) 281-2187.
  4. Upper Gwinn
  5. Prior to the Event
    • Video and rich media content must be provided to CIS in advance of the event.  Compatibility cannot be guaranteed without advanced access being provided to CIS.
    • Provide a list of electronics that need to be connected to CIS systems to ensure appropriate adapters and cables are prepared in advance.
  6. During the Event
    • AV Event Technicians have the primary responsibility of managing our audio-visual system to ensure events go smoothly. This includes troubleshooting AV issues and watching the event, actively make adjustments to the audio-visual system to prevent issues. 
    • AV Event Technicians should not be hired to run the event proceedings. This includes running a slide show, queuing videos, or signaling changes to event participants. These activities may take attention from the audio-visual system and cannot be part of a hired AV Technician's responsibilities during an event. 

Complimentary 15-Minute AV Setup Support Information

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  • Complimentary 15-Minute AV Setup Support is subject to CIS HelpDesk office hours. 
    • The HelpDesk is open M-F 7:30am - 5:00pm. 
    • During the school year extended support hours of Monday - Friday 5:00pm - 9:00pm, and Sat 9:00am - 1:00pm are available.
  • Support is subject to technician availability. With ample notice, we make every effort to find a technician for a requested event.

Emergency AV Event Support

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  • Within office hours, the HelpDesk should be contacted by phone at (206) 281-2982.
  • Outside office hours, the Office of Safety & Security should be contacted by phone at (206) 281-2922.

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