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Zoom is a Video and Web Conferencing platform. Zoom allows online meetings (one-on-one, or small groups), instructional classroom meetings, and web conferences. This is a robust interface that easily facilitates shared screens, video, audio and collaboration features.

Meetings can also be easily recorded and saved for future reference or for people who were not able to attend the live meeting. 


Zoom features include:

  • Supported on all platforms via an app or web browser

  • Outlook plugin available for scheduling Zoom meetings (Windows and Mac)

  • Screen sharing is available on iOS

  • Virtual Backgrounds for added privacy and brand visibility (SPU-approved options)

  • Host controls, to mute participants or make another user a presenter

  • Raise hand feature, to allow participants to ask questions

  • Whiteboard is available to draw free form 

For more information, click here for a brief overview video.

Designed For

No account is required to participate in a meeting.   An account is only required if one intends to be the host of a meeting.  There are two types of accounts available to SPU users:

  • Basic account allows you to host an unlimited number of meetings, up to 40 minutes in duration each, for up to 100 participants. (These accounts are unlimited.)

  • Licensed account allows you to host an unlimited number of meeting, of unlimited duration, for up to 300 participants. (There is a finite number of these accounts available; they are limited to faculty and staff.)

  • A Zoom Health account has all of the features of a pro account, but with the added benefit of HIPAA compliance. (These accounts are limited to approved faculty and staff.)

Getting Started

Acquiring a Zoom Basic Account

A Zoom Basic account is available to any SPU user wanting to use the service.  To create an account:

  1. Navigate to and click Sign In.

  2. Login with your SPU Credentials.

  3. You now have a Zoom basic account which allows you to host up to 40 minute group meetings (up to 100 participants).

Requesting a Zoom Licensed Account

Zoom Licensed (formerly Pro) accounts are for users who support Academic Class Instruction (e.g.: instructors and TAs/GAs). A Pro account will allow you to have meetings with up to 300 participants and are unlimited in duration. *If you have not created your Zoom Basic account first, requesting the Pro account will not work.

  1. Ensure you already have a Zoom Basic account by following the steps above.

  2. Login to Banner and go to: Personal Menu > Computer Accounts Menu > Manage Your Accounts

  3. Scroll to the bottom of the page and select “Zoom Video/Web Conference” from the drop down in the “Request Resource” section, then click Continue.

    1. Don't see "Zoom Video/Web Conference" in the list? You either already have an account or you may not be eligible for an account at this time. 

    2. If you don't have an account, but need to request one, contact the CIS HelpDesk at or (206) 281-2982.

  4. Fill in your supervisor and department information. 

  5. For Access Level, specify that you need "General Faculty/Staff permissions".

  6. Once submitted the system will attempt to create your account immediately.

Requesting a Zoom Health Account

Zoom Health accounts are limited to Faculty and Staff who have been approved to use a HIPAA-compliant Zoom account by CIS and Risk Management. To learn more and for instructions on requesting an account, go to the Zoom Health page in the CIS HelpDesk Wiki.

Technical Support and Training

Zoom at SPU is supported by both Computer & information Systems (CIS) and Educational Technology & Media (ETM)



Supports students, faculty and staff with:

  • Device-specific issues

  • Zoom app

  • Issues experienced by meeting attendees

  • License & permissions
  • Recovery of meeting recordings
  • Non-faculty/course accommodation requests

Supports faculty in the use of Zoom for:

  • Classroom instruction

  • Use in Canvas

Supports Disability Support Services and faculty with after-the-fact captioning services for accommodations

Contact CIS at:

Contact ETM at:

Additional Support Resources

  • Experiencing choppy video or audio? Click here for tips on optimizing your Zoom connection.

  • Zoom has extensive how-to and support articles available on their Help Center. Please refer to these robust pages for more information on how to best leverage this program.

  • Need to add a delegate for yourself to set up or initiate a Zoom meeting?  Need to be a delegate for someone else?  Refer to Zoom's support page on this topic - see Scheduling Privilege.

Administration and Maintenance

CIS configures the accounts for this 3rd party resource.



  • Students are eligible for Basic accounts.
  • Faculty and Staff can request Licensed accounts.
  • Users do not need a Zoom account to attend a meeting. However, they will need one to host a meeting.


  • Zoom Basic: Available to anyone with SPU credentials.
  • Zoom License: Available to SPU faculty and staff who request the resource in Banner (after first creating a Basic account).
  • Zoom Health: Licensed accounts with HIPAA-compliancy. Available to SPU faculty and staff who have been approved by CIS & Risk Management.

Support & Training