The CIS Helpdesk exists to serve the SPU community, specifically in relation to the technologies for academics and instruction, plus the business functions of the University.
Service is offered via phone, internet, email, or in person. HelpDesk staff provide support to SPU faculty, staff, and students for technology resources such as SPU online services, email accounts, campus printing, connecting from home to SPU resources, use of classroom technology, the campus network, and SPU-owned computer equipment.
The HelpDesk is staffed 7:30am - 5:00pm Monday through Friday, with additional hours available during the academic year (Mon-Thurs, 5pm-9pm; and Sat 9am-1pm).
In addition, the HelpDesk will proactively notify campus if there is a system down unexpectedly and provide updates about when service restoration is expected.
The HelpDesk also publishes information about how to stay safe online, including a technology blog that addresses current issues, such as phishing schemes or employment scams.
SPU faculty and staff computers are upgraded on a cyclical basis, and these new machines are configured by the HelpDesk. Any questions about computer deployments can be directed to the HelpDesk.
The HelpDesk serves SPU students, faculty, and staff. The HelpDesk can be reached via phone at 206-281-2982 or via firstname.lastname@example.org.
Conference Services guests who need technology assistance should contact Conference Services (email@example.com, 206-281-2187).