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Warning From the U.S. Department of Education

Federal Student Aid (an office of the U.S. Department of Education), has issued a warning related to an ongoing IRS impersonation scam, as seen here and copied below. Students and employees at institutions with ".edu" email addresses are particularly at risk of being targeted with these scams. SPU students, faculty, and staff should be watchful of for any emails that appear to be from the IRS and claim to disclose information about your "tax refund payment" or "recalculation of your tax refund payment." If you receive an email like this, please delete it and do not click on any links. Contact CIS with any questions.

Notice from the U.S. Department of Education follows:

The Internal Revenue Service (IRS) posted a warning of an ongoing IRS impersonation scam that appears to primarily target educational institutions, including students and staff of institutions that have ".edu" email addresses.

The Treasury Inspector General for Tax Administration and IRS Criminal Investigation has been notified about the suspicious emails that display the IRS logo and use various subject lines, such as "Tax Refund Payment" or "Recalculation of your tax refund payment." The emails ask individuals to click a link and submit a form to claim their refunds.

The phishing website requests that taxpayers provide the following information:

  • Social Security Number (SSN)

  • First Name

  • Last Name

  • Date of Birth

  • Prior Year Annual Gross Income

  • Driver's License Number

  • City

  • State/U.S. Territory

  • ZIP Code/Postal Code

  • Electronic Filing PIN

The U.S. Department of Education encourages institutions to visit the IRS web page—irs.gov/newsroom/irs-warns-university-students-and-staff-of-impersonation-email-scam—which contains details about the phishing campaign. We also ask that you share the web page widely with students and staff to raise awareness about this scam.

Recipients of this scam email should not click on the link in the email, but they can report it to the IRS. For security purposes, recipients should save the email using the "save as" feature and send that file as an attachment or forward the email as an attachment to phishing@irs.gov.

Taxpayers who believe they may have provided identity thieves with their information should consider immediately obtaining an Identity Protection (IP) PIN. An IP PIN is a six-digit number that helps prevent identity thieves from filing fraudulent tax returns in a victim's name. This is a voluntary IRS opt-in program.

Taxpayers who attempt to e-file their tax return and find it rejected because a return with their SSN already has been filed should file an IRS Form 14039, Identity Theft Affidavit, to report themselves as a possible identity theft victim. To learn about the signs of identity theft and actions to take, visit the Identity Theft Central web page on irs.gov.

If you believe your institution has been targeted or breached, report the incident immediately to CPSSAIG@ed.gov and FSASchoolCyberSafety@ed.gov. Include the following:

  • Name of the institution

  • OPEID – School Code

  • Date the incident occurred (if known)

  • Date the incident was discovered

  • Technical details of the incident (if known)

  • Extent of the impact

  • Remediation status (what has been done since discovery)

  • Institutional points of contact

Thank you for your attention to this matter. Federal Student Aid is committed to working with institutions to combat cybersecurity attacks and protect student financial aid information. If you have questions about the information included in this announcement, please email FSASchoolCyberSafety@ed.gov or call 202–377–4697 between 7 a.m. and 5 p.m. Eastern time Monday through Friday. We look forward to working with you and thank you in advance for your efforts to safeguard student information and secure your institution.


We are officially past the 1-year mark of distanced learning and remote work. Thank you to all SPU faculty and staff for your hard work that has allowed our community to find many successes in the past year. CIS continues to offer support both for the unique time we're in and the inevitable technology needs that come with the start of a new quarter. Below are topics you will find helpful to know about as we close out the 2020-21 academic year.

Topics

Contact CIS

Submit a CIS HelpDesk Ticket

Email the CIS HelpDesk

Call the CIS HelpDesk: 206-281-2982

What's New on Campus


WiFi in Tiffany Loop

Just in time for spring quarter sunshine: WiFi is now installed at the center of Tiffany Loop, for those who wish to take their meetings or their studies outdoors. Enjoy!

Next up: WiFi in Martin Square is soon to be available as well.

Microsoft Teams Calling

Congratulations to everyone on navigating the migration to Teams Calling! 

As you settle in to using Teams for campus calls, remember that CIS is available to assist you with updating or revisiting any of your calling configurations. Create a ticket here to get started. Additionally, i f you missed a Teams Calling Orientation, or would like a refresher on the training basics, please see our recorded orientation video. Remember that you must be logged in to Teams on your work computer or another device in order to receive calls to your SPU phone number, so be sure to log in to Teams every day.

Lastly, we’d love to hear your feedback about how Teams Calling is working for you: if you’ve run into any problems, create a ticket with the HelpDesk so we can follow up. Or, if you’ve found a way that Teams Calling is particularly helpful, let us know that too (maybe it will help others)!

Adobe Sign

SPU is now licensed to use Adobe Sign for collecting authorizations and signatures. We have trainings this week that you can attend to learn more about this tool and how to use it. Click here to RSVP.

Don't be surprised if you start to see requests from other offices for authorizations via Adobe Sign coming to you in the near future!

CIS Training Program


On several occasions per quarter, CIS will offer 30 to 45-minute training sessions on various technology-related topics. Recent training sessions have included:

  • Teams Calling Orientations
  • Wiki 101 & Wiki 201
  • Electronic Forms at SPU

Upcoming training sessions on March 24th and 25th will focus on Adobe Sign (eSignatures) and how this tool can be used at SPU. RSVP here to join us!

Visit CIS Training Offerings to stay up-to-date on future training sessions, see all past trainings offered, and make a recommendation for a future training topic.

Microsoft Licensing Changes


Microsoft has continued to evolve how they license their services to education customers. Our most recent license agreement with Microsoft, as of July 1st, 2020, has changed how we allocate licenses and services, in some cases providing new features but reducing our level of service in other areas. For more information on how this may impact you, see here: Microsoft Campus License Agreement .

Here are some of the notable changes:

  • There are newly available services, such as Microsoft Bookings and Minecraft for Education
  • New security features improve SPU's ability to detect and block unauthorized account access or other risky and malicious activity
  • There has been a shift from an overall campus license to individual, named user licenses
    • As a result of this shift, CIS has been forced to track individual licensees more closely, increasing confusion and complexity for staff using shared devices
  • There has been a reduction in service to alumni, who are no longer eligible for OneDrive or Office applications

If you have any questions related to these changes, please contact the CIS HelpDesk .

Protect Your Information


Take a look at our October Cybersecurity Awareness month blog post in case you missed it. Also be aware of the following common cybersecurity issues.

Safely Transmit Personal Information

A reminder that your email is not a secure place to transmit sensitive information, such as tax-related documents and other items that may contain any PII (Personally Identifiable Information). If you have questions about the best way to transmit a certain document or piece of information, contact the CIS HelpDesk.

Your Privacy Settings

With the transition to Teams Calling, certain contact information has become more visible within the SPU community, specifically your mobile phone number. While campus contact information is generally required to be shared, other personal information is optional. Please review your privacy settings in Banner to ensure you are maintaining your desired level of visibility. See here for information on how to manage this: Personal Privacy Settings.

Email Scams

An interview with CIS was recently featured in The Falcon regarding the inordinate number of scam and phishing emails being sent to SPU email addresses this past year. While many illegitimate messages are filtered out of your inbox you may notice that some still get through. It is important to keep an eye out for these types of fraudulent messages, and also be aware of how these messages can impact our students.

SPU will  NEVER ask you to send or verify your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone!

Job Scams

Occasionally you (and students) may receive an email scam offering an employment opportunity from someone who appears to be associated with SPU. Please delete these messages and do not respond. Students should check out SPU's Handshake platform to safely search for a job. All employers on Handshake are vetted to guarantee their trustworthiness.

Here is a blog post with more information to help you identify and avoid employment scammers. If you have any questions about the legitimacy of an email message please forward it to help@spu.edu.

Phishing

Phishing scams often come in the form of email messages attempting to steal your username and password. PLEASE DO NOT reply to these messages or follow web links where you must confirm or enter your username and password.  

Anyone with questions about the legitimacy of a message should forward it to help@spu.edu and we can assist. See 2019's Cybersecurity Awareness Month blog post about phishing for additional information.

Support


Phone and email support are available during our normal business hours. In-person support is available by appointment only. Please submit a ticket to request an appointment.

Submit a CIS HelpDesk Ticket

Email the CIS HelpDesk

Call the CIS HelpDesk: 206-281-2982

In-Person Support (By Appointment)

Please submit a ticket to request an in-person appointment. The CIS HelpDesk is located in Lower Marston Hall.

Office Hours

Monday-Friday: 7:30 AM to 5:00 PM

Image result for microsoft 365 education

Microsoft has continued to evolve how they license their services to education customers, such as Seattle Pacific University.  In light of these broader shifts, our most recent license agreement with Microsoft has significantly reduced the level of service we are able to offer to alumni and other former students.  

What is Changing?

Former students have previously been granted an A1 license from Microsoft.  Starting 6/1/2021, former students will no longer have A1, but instead just have ExchangeOnly.  As a result of this change, former students will only retain their SPU-provided email address, and access to the email address through Outlook on the Web (and other mail clients).  However, several features and services will no longer be available, including:

  • Office Applications on the Web (e.g. Word, Excel, OneNote)
  • OneDrive for Business (1 TB)
  • MS Teams

Full licensing details can be viewed here: Microsoft Campus License Agreement

What Can I Do?

Office Applications

If you would like to continue to use Word, Excel, and other Office applications, you can sign up directly with Microsoft: https://office.com.

You can sign up for a free account, which will grant access to Office Applications on the Web.  You can also upgrade to a paid account through Microsoft to get access to Office Desktop applications.

OneDrive for Business (1 TB)

OneDrive lets you store and protect your files, share them with others, and get to them from anywhere on all your devices.  Once your access to OneDrive is removed, any files you have stored there will be lost.

Review the instructions below to see if you have any files that you'd like to preserve and steps to download them to your local computer.

Check for files

If you are unsure whether you have any files, you can check by following these steps:

  1. https://onedrive.live.com/
  2. Click the "Sign in" button
  3. Enter your SPU email address into the Sign In window (e.g. username@spu.edu)
  4. Select "Work of school account"
  5. Enter your SPU password

Once logged in, you should be able to browse any files you may have in your OneDrive

Download Files

Please review the documentation from Microsoft linked below for instructions and tips for downloading files from your OneDrive to your local computer.

Alternatively, Microsoft provides a desktop client for OneDrive that you can use to synchronize files between your desktop and OneDrive.  It can be downloaded here: https://www.microsoft.com/en-us/microsoft-365/onedrive/download.  If you pursue this method, be sure you copy all files out of your OneDrive folders and/or ensure the client is configured to download all files; otherwise, when your OneDrive access is removed, you may not actually retain the files.

Teams Icon

As detailed in a blog post earlier this year, CIS is rolling out Teams Calling by migrating campus phone numbers to Microsoft Teams. Migrations are taking place across all campus, with CIS representatives working with each department to introduce Teams Calling and guide them through the migration process. Over the next several months, a CIS representative will reach out to department heads to initiate their migration to Teams Calling. If you want your department to be prioritized for an earlier migration, contact the CIS Business Systems Team at cis-bst@spu.edu. 

Continue reading to learn how you can prepare for Teams Calling and to learn other project updates. 

Topics

Preparing for Teams Calling

To prepare for your migration to Microsoft Teams, CIS recommends taking the following steps:

  1. Set up your voicemail in Teams (today!)
    From Teams, click on your picture on the top-right of the app, then go to Settings > Calls. In the Voicemail section, click Configure Voicemail and follow the on-screen instructions to record a greeting. 
  2. Use Teams first for making calls within the University.
  3. Launch Teams every day so you are available for calls from others.

Teams Calling Orientation

To help faculty, staff, and student employees with this migration, CIS will be hosting orientations focused on Teams Calling just prior to each migration cohort. Sessions will be held on the following dates & times:

  • Wednesday, October 28 - 1:00pm-2:00pm
  • Tuesday, November 3 - 1:00pm-2:00pm
  • Thursday, November 12 - 1:00pm-2:00pm
  • Thursday, November 19 - 1:00pm-2:00pm
  • Thursday, December 3 - 1:00pm-2:00pm
  • Wednesday, December 9 - 1:00pm-2:00pm

Click here to sign up for a session

You can also orient yourself to Teams Calling by visiting the CIS Help Desk Wiki.

Teams Performance

Since the early days of the COVID-19 pandemic, CIS has worked hard to enhance Teams performance on the SPU network. Today, there are dedicated "lanes" in the SPU network for Teams internet traffic which ensures that Teams communications are prioritized for smooth operation. These changes have resulted in significant improvements in Teams performance on campus. The following charts show quantitative data on Teams performance on SPU wired and wireless networks since April 2020 and detailed daily data since September 2020.

Teams Performance Chart on Wired Networks

Teams Performance Chart on Wireless Networks

These charts show that the percentage of calls in the poor category have plummeted from a peak monthly average of 2.5% of all calls to less than 0.5% of calls since improvements were rolled out to the network in July 2020. The data is reinforced by qualitative data. This next chart shows audio quality reports of Teams calls at SPU based on post-call surveys.

The data shows that the percentage of poor call quality as reported by SPU users of Teams has declined steadily to roughly 1% of all calls over the last several months. 

We are committed to continue making progress and improving Teams service even further on campus.

If you experience poor call quality in Teams, you can do the following:

  • Rate your call by entering a call rating (scale of 1-5) when prompted at the end of your call. Follow the on-screen prompts to report your call quality. These reports go directly to CIS and help us track down and resolve any lingering poor call quality issues. 
  • CIS has published a list of troubleshooting steps that you can take to improve call quality. 
  • For VPN users, we are working on deploying a new SPU "Fortinet" VPN that will improve Teams service when connected to VPN. To learn more about the Fortinet VPN and to get it for your SPU-managed device, go to the CIS Help Desk wiki article on Fortinet VPN or contact the CIS Help Desk at help@spu.edu or http://spu.edu/cishelpdesk. 






October 2020 is the 7th year of National Cybersecurity Awareness Month (NCSAM). NCSAM continues to raise awareness about the importance of cybersecurity across our Nation, ensuring that all Americans have the resources they need to be safer and more secure online. 

The Department of Homeland Security and the National Cyber Security Alliance (NCSA) are proud to announce this year’s theme: “Do Your Part. #BeCyberSmart.” This theme encourages individuals and organizations to own their role in protecting their part of cyberspace, stressing personal accountability, and the importance of taking proactive steps to enhance cybersecurity. NCSAM emphasizes  “If You Connect It, Protect It.”

For each week of Cyber-Security Awareness Month, CIS will present a short but entertaining video emphasizing simple steps you can take to #BeCyberSmart! Take these steps so, "If you connect it, you can Protect it," both at work and at home. These videos were produced by Adobe in conjunction with the National Cyber Security Alliance (NCSA) staysafeonline.org where you can find a wide range of topics, to include information and resources to share with your kids to help keep them safe in this digital world. 

Do Your Part. #BeCyberSmart


Topics


Security Awareness Week 1: Passwords

Passwords provide the first line of defense against unauthorized access to your computer and personal information. The stronger your password, the more protected your computer will be from hackers and malicious software.


Double your login protection. Enable multi-factor authentication (MFA) to ensure that the only person who has access to your account is you. Use it for email, banking, social media, and any other service that requires logging in. If MFA is an option, enable it by using a trusted mobile device, such as your smartphone with an authenticator app like DUO! 

Shake up your password protocol. According to NIST guidance, you should consider using the longest password or passphrase permissible. Get creative and customize your standard password for different sites, which can prevent cybercriminals from gaining access to these accounts and protect you in the event of a breach. Use password managers to generate and remember different, complex passwords for each of your accounts.

Security Awareness Week 2: Data Handling 

The use of data helps make our lives more convenient and streamlined which likely means the proliferation of online data and devices are here to stay. There is one best practice that each of us can apply that will help personal data stay more secure – only share on a need-to-know basis.

Never click and tell. Limit what information you post on social media—from personal addresses to where you like to grab a coffee. What many people don’t realize is that these seemingly random details are all that criminals need to know to target you, your loved ones, and your physical belongings—online and in the real world. Keep Social Security numbers, account numbers, and passwords private, as well as specific information about yourself, such as your full name, address, birthday, and even vacation plans. Disable location services that allow anyone to see where you are—and where you aren’t—at any given time.

Stay protected while connected. Before you connect to any public wireless hotspot—such as at an airport, hotel, or café—be sure to confirm the name of the network and exact login procedures with appropriate staff to ensure that the network is legitimate. If you do use an unsecured public access point, practice good Internet hygiene by avoiding sensitive activities (e.g., banking) that require passwords or credit cards. Your personal hotspot is often a safer alternative to free Wi-Fi. Only use sites that begin with “https://” when online shopping or banking.

Security Awareness Week: 3 Computer Theft

Having something stolen from you tends to leave an indelible feeling of violation and injustice. If what is stolen is an electronic device (e.g. laptop, phone, flash drive), not only is the property gone but so is your data. Stolen data can be a more damaging long term than the loss of the physical device itself. The data could be personal or company data. If the device is able to be used by the thief, there are many ways the device can become of value.


The most important best practice is to not leave devices unattended in public places. This includes a locked car. In many cities, car break-ins are extremely common. Even if you think your risk might be lower, don’t take a chance. Take your devices with you!

Security Awareness Week: 4 Phishing and Ransomware

Phishing, we’ve heard of it, but what does it mean? In summary, it is a tool and method attackers use to try and coerce people into clicking on a malicious site or download, potentially leading to a security issue.


Ransomware is an especially dangerous consequence of falling for a phishing attempt. Ransomware is software that locks down data by encrypting it and won’t be unlocked through decryption until a ransom is paid. To protect yourself from ransomware:

  1. Be wary of suspicious emails and look for the signs.
  2. Make sure your antivirus software is up to date and running. It’ll help stop the ransomware in its tracks.
  3. If ransomware is installed, then if you’ve backed up your data, you can ignore the threat and restore the data. Unfortunately, in many cases and especially for large enterprises, the cost of the ransom is significantly less than the cost to restore the data, even if it’s backed up. Therefore, the first and second layers of protection are critical.

Bonus Episodes: 

Removable media


Removable media and devices are portable hardware. The most common is a USB flash drive but other forms could be an external hard drive or SD card.

When it comes to cybersecurity best practices, removable media and devices must only be plugged or inserted into your computer if you trust/know the source.


Vishing Scams

Security Awareness is not just for computers.  “Vishing” which is defined as the fraudulent practice of making phone calls or leaving voice messages purporting to be from reputable companies in order to trick individuals to reveal personal information, such as bank details and credit card numbers.


How to spot a vishing scam

Here are some of the tell-tale signs of a vishing scam:

  • The caller claims to represent the IRS, Medicare, or the Social Security Administration. Unless you've requested contact, none of these federal agencies will ever initiate contact with you by email, text messages, or social media channels to request personal or financial information. In fact, be skeptical of anyone who calls you with an offer.
  • There's a frantic sense of urgency. Scammers will try to tap into your sense of fear, using threats of arrest warrants and problems with your account. If you get one of these phone calls, remain calm and never give out your own information. Hang up and do your own investigation.
  • The caller asks for your information. They may ask you to confirm your name, address, birth date, Social Security number, bank account info, and other identifying details. To trick you into thinking they're legit, they may even have some of this info on hand. The goal is to get the remaining info that they don't have yet.

CIS HelpDesk Support and Hours


If you have questions or need more information 

Submit a Helpdesk Request via the Portal:  www.spu.edu/cishelpdesk

The CIS HelpDesk can be reached by phone at (206) 281-2982

Monday – Friday         7:30am – 5:00pm

Email any time at  help@spu.edu

Office Hours 
Monday - Friday 7:30 a.m. - 5:00 p.m.

Due to COVID-19 Protocols, In-Person support is available by appointment only. 

(Contact the HelpDesk or submit a HelpDesk Request to make an appointment)


Whether you are instructing in-person classes, 100% online, or a hybrid of both, please refer to the following resources for the upcoming academic year.

2020 Classroom Tech


Watch: SPU Classroom Technology Training

On August 19th, as part of an all-day CIS technology training mini conference, CIS and ETM hosted a lesson on classroom technology for the upcoming year. You can find a recording of this training here.

Subjects covered specifically in the SPU Classroom Technology video are:

  • 00:00-25:45 - review of existing technology in classrooms (computer podium, projector controls, document camera), troubleshooting potential technology issues

  • 25:45-38:00 - recording lessons in an on-campus classroom (Panopto), hardware needed to record, recording challenges in the classroom

Live streaming in classrooms is currently not supported by CIS or ETM.

Watch: Microsoft Teams and VoIP Training

An additional training offered at the August 19th CIS mini conference was titled, "The Future of Phone Calls at SPU: Microsoft Teams/VoIP." Please find this recorded training here.

Aside from being SPU's eventual replacement for the existing, legacy phone system on campus, Microsoft Teams is a useful collaboration tool that allows faculty, staff, and students to instant message one another, have video meetings, share files, and more. See here for the quick start guide.

Need a Webcam or Mic?

If you need a webcam or microphone for teaching please contact ETM at etmhelp@spu.edu  or at 206-281-2170.

Check Your Classroom Technology

We encourage all faculty to test the technology resources they will use for classes this quarter.

In-Person Classes

Stop by your classroom, log in to the podium computer (or try plugging in your laptop if you plan to use it for your lessons), check for access to your OneDrive for Business, do a quick run-through of your presentation, and test any specialized software. If you spot any problems please contact the CIS Help Desk at 206-281-2982 or  www.spu.edu/cishelpdesk .

If you need a refresher on how to operate the podium PCs or other presenting technologies in classrooms, please first refer to the recorded lesson on SPU Classroom Technology. To schedule a one-on-one training with a technician, please contact the CIS HelpDesk at 206-281-2982 or www.spu.edu/cishelpdesk.

Please do not unplug, power off equipment, or move computer podium cables. Before leaving your classroom please return the podium equipment exactly how you found it.

Online Classes

If you will teach online, please also familiarize yourself with setting up a Zoom class. Start here for information about features available on Zoom and how to get signed up. CIS recommends that all faculty request a Zoom Pro account. This will allow you to host a class over Zoom of unlimited duration and with up to 300 participants.

Emergency Classroom Support

Even with good preparation it is always possible that some technology will not function as expected in the classroom. It is CIS's priority is to assist you in these cases.

If you run into technology problems in your classroom, CALL THE CIS HELPDESK at 206-281-2982. We will do everything we can to provide assistance on the phone or immediately dispatch a technician to your room.

Our goal is to correct technology issues before they turn into a classroom crisis. If you experience any trouble at all during a class period but can't wait for support, please be sure and let us know about it later.

Do not unplug, power off the equipment, or move the computer podium cables. Before leaving your classroom please return the podium equipment exactly how you found it.

Software in Classrooms and Academic Labs

All classroom and lab computers have a broad range of software installed and configured, but please let the CIS HelpDesk know if anything is missing. Additionally, if there are any new software needs, please inform the CIS HelpDesk as soon as possible. There is often a review and testing process required for new software.

For more information on how to request new software for academic computers or how to request an update to existing software, see here.

Virtual Computer Labs Online

As of spring quarter 2020, the academic software programs you and your students may need for your classes (such as MATLAB, Food Processor, and more) are now available via  Amazon AppStream.

AppStream is intended for use from non-SPU/personal computers so it is not necessary to visit an on-campus computer lab. See the complete list of software available and more information here: Amazon AppStream Apps.

Physical Computer Labs

Physical computer lab setups, specifically those with Mac computers, are being finalized to include social distancing requirements as we enter into fall quarter. Please contact the lab coordinator of a given area with questions about in-person access hours.

Affordable Laptop Program for Students


If one of your students is in need of a personal computer: the CIS HelpDesk has a limited supply of refurbished computers available for students to purchase via a one-time charge to their student account. For more information see here: Affordable Laptop Program for Students.

Minecraft for Education


Included in SPU's licensing subscription for Office 365 products this year is access to Minecraft at no additional cost. See here for more information.

CIS HelpDesk Support


Due to COVID-19, the HelpDesk is restricting in-person support to appointment-only. Phone and email support are available during our normal business hours. Please submit a ticket to request an appointment.

Submit a CIS HelpDesk Ticket

Email the CIS HelpDesk

Call the CIS HelpDesk: 206-281-2982

In-Person Support (By Appointment)

Please submit a ticket to request an in-person appointment. The CIS HelpDesk is located in Lower Marston Hall.

Office Hours

Monday-Friday: 7:30 AM to 5:00 PM

It is a different start to the school year this fall than many of us were hoping for, but it is here and students are arriving back on campus.  Last spring our campus quickly adapted to online learning. This summer faculty and staff have worked tirelessly to plan as much as possible for the unknown challenges of the fall term. Now that we are here, CIS looks forward to supporting our community as we continue to navigate these challenging times in service of our students and the SPU mission.  

Training


Watch: August CIS Training Mini Conference

On August 19th CIS held an all-day virtual training mini conference. All 7 lessons were recorded and are available to watch through Microsoft Stream:

Upcoming Technology Training

Stay tuned for more technology training sessions hosted by CIS in the coming months. To see past trainings offered, make a recommendation for a future training topic, and more, visit our page: CIS Training Offerings.

Tools and Services


Move From Legacy Phone Systems to Teams Calling

It was announced in the previous technology blog post  from June 11th that SPU is transitioning from our current legacy phone system to Microsoft Teams Calling. In anticipation of this switch, on August 19th CIS offered a training session on Microsoft Teams and calling. If you missed it, you can watch it on Microsoft Stream. CIS is working department-by-department to move calling over to Microsoft Teams. If your department wants to go sooner rather than later, please contact Josh Kanehen (kanehj@spu.edu) to be put on the early adopters list.

As departments move over to Teams, folks will need to begin using the full phone number to call members of those departments (i.e.: no more dialing just an extension). Alternatively, call the users directly in the Teams application!

Office Hours and Online Appointments with Microsoft Bookings

Allow others to easily view your availability and schedule appointments online with Microsoft Bookings, CIS's preferred alternative to Calendly Pro. Microsoft Bookings was a topic at the CIS training mini conference on August 19th, from which you can watch the recorded lesson . Find more information on getting started in the Technology Service Catalog .

Webinar Hosting

Thinking of hosting a webinar? There are several options available to you, including:

Zoom + Panopto

Live stream a Zoom meeting to an audience of up to 300 using Panopto. This is a no-cost option. For information on getting started, see here or submit a CIS HelpDesk ticket .

Microsoft Teams

Another no-cost option using Microsoft Teams. For information on getting started, see here or submit a CIS HelpDesk ticket .

Zoom Webinar

This is an add-on that CIS can apply to your SPU-provided Zoom Pro account for a fee. Features such as automated registration, "raise a hand," live polling, Q&A and more are available. The cost varies depending on the number of webinar attendees. Please submit a CIS HelpDesk ticket to get started, and see here for more information.

Risk & Compliance


Stay Safe While Working From Home

As many of us continue to work from home this academic year, remember the importance of cybersecurity. Please reference this blog post from April for information on implementing SPU resources designed to keep your devices and data safe, securing your home WiFi network, and using CIS-vetted collaboration tools only.*

*See: Regulated Data Chart

CIS HelpDesk Support


Due to COVID-19 the HelpDesk is restricting in-person support to appointment-only. Phone and email support are available during our normal business hours.  Please submit a ticket to request an appointment.

Submit a CIS HelpDesk Ticket

Email the CIS HelpDesk

Call the CIS HelpDesk: 206-281-2982

In-Person Support (By Appointment)

Please submit a ticket to request an in-person appointment. The CIS HelpDesk is located in Lower Marston Hall .

Office Hours

Monday-Friday: 7:30 AM to 5:00 PM

Welcome to new students, and welcome back to returning students! We are so excited to have you at SPU. Know that the CIS HelpDesk is here to support you as you begin a new quarter.

Need a Computer?

The CIS HelpDesk has a limited supply of refurbished computers available for SPU students to purchase. For information on pricing and how to inquire about purchasing, see here: Affordable Laptop Program for Students.

Accessing Campus WiFi

Connection to WiFi is available all across campus. For complete instructions, see here: Network and Internet

Microsoft Office 365 for Education

There are many Microsoft Office products available to you as an SPU student, including:

SPU Email

Check your SPU email frequently for important campus-wide communications and information from your professors about your classes. SPU users get 50 GB (gigabytes) of email storage space. See here for help with configuring your SPU email across all your devices (computers, tablets, phones, etc).

Microsoft Teams

Microsoft Teams (the replacement for Skype) is another great collaboration tool that all SPU students have access to. Instant message your classmates, set up a study group online, share files, and more. See here for more information: Study Groups In-Person and Online.

OneDrive for Business

As an SPU student you receive 1 TB (terabyte) of cloud storage space in OneDrive for Business, which is tied to your SPU account and uses your SPU credentials (username and password). Your documents can be stored securely here and your account is accessible from any of your devices, on or off-campus. Documents can also be shared with others for group collaboration. Learn more here.

Microsoft Office Suite

Current students may obtain the latest version of Microsoft Office for Windows or Mac through the Microsoft Student Advantage Program. There is no cost to install the software on up to 5 personal devices, including your computer (PC or Mac), tablet (iPad or Android), or mobile phone (iPhone or Android). The Office Suite provides powerful productivity tools including: Word, Excel, Power Point, OneDrive, and Outlook. Learn more here.

Minecraft for Education

You have access to play Minecraft at no additional cost through your SPU account. See here for more information.

Virtual Computer Labs Online

As of spring quarter 2020, the academic software programs you may need for some of your classes (such as MATLAB, Food Processor, and more) are now available via Amazon AppStream.

AppStream is intended for use from your personal computer so you do not have to visit an on-campus computer lab to complete your homework assignments. See the complete list of software available and more information here: Amazon AppStream Apps.

Banner

Use the SPU Banner system to access your financial aid, academic records, and class registration information. To access Banner, go to the mySPU menu and log in with your SPU username and password.

Canvas

Canvas is the SPU Learning Management System. The Educational Technology and Media (ETM) department has a wealth of content to help you use this system. You can learn more here .

Please contact your professor if you are experiencing any issue with Canvas, such as a course not appearing or not seeing your course content. If the issue then still hasn't resolved, contact the Educational Technology & Media office at etmhelp@spu.edu or at 206-281-2170.

Printing and Copying

SPU provides a campus-wide printing/copying program for students. There are Multi-Function Printers (MFPs) located across campus for your use.

  • Students are granted free print credit at the beginning of each quarter that accumulates through the academic school year.
    • Students enrolled in 12 or more credits get $5.00 per quarter
    • Students enrolled in 11 credits or less get $2.50 per quarter.
  • When print credit has been used up, you can load Falcon Funds  on your SPU ID Card for additional printing.
  • You can print black and white OR full color prints on paper sizes from 8 1/2" x 11" up to 12" x 18".
    • The costs are  $0.05 per page for black & white and  $0.10 per page for color.
  • You may print directly from your computer or a USB flash-drive, copy, and scan to email.
  • Document scanning on the MFPs is free and does not require print credit.
  • You can submit print jobs via the web from on or off campus and print them from any MFP once arriving on campus. 

Instructions are posted at each MFP and on the CIS website: MFP Student Printing.

Watch Out for Scams!

While many illegitimate messages are filtered out of your inbox some may still get through. SPU will NEVER ask you to send or verify your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone!

Phishing

Phishing scams often come in the form of email messages attempting to steal your username and password. PLEASE DO NOT reply to these messages or follow web links where you must confirm or enter your username and password.  

If you have questions about the legitimacy of a message, please forward it to help@spu.edu and we can assist. See last year's CyberSecurity Awareness Month blog post about phishing for additional information.

Job Scams

Occasionally you may receive an email scam offering an employment opportunity from someone who appears to be associated with SPU. Please delete these messages and do not respond. To safely search for a job, check out SPU's Handshake platform. All employers on Handshake are vetted to guarantee their trustworthiness.

Here is a blog post with more information to help you identify and avoid employment scammers. If you have any questions about the legitimacy of an email message please forward it to help@spu.edu. 

Peer-to-Peer File Sharing and Copyright Compliance

File sharing software that copies and distributes songs, movies, videos, games, and software applications without the permission of the owner is a Copyright Law violation that can subject you to criminal and civil liability. Content owners use technological means to track the file sharing of their intellectual property on the Internet. SPU is required by law to inform you if we are aware you have violated copyright law and must provide your information to copyright owners for legal action if you do not cease illegal activity. 

You are still responsible for the activities of your computer when connected to the campus network. See here for more information about copyright compliance.

Update Your Emergency Contacts and SPU Alert Info

It is important to be made aware of campus emergencies in real-time, as information is available. SPU-Alert is the system used to notify you of campus emergencies via text, email, and voice calls. We need your current contact information so that we can send you alerts during a campus emergency.

The beginning of the school year is a great time to review and update your information. Log into the Banner Information System, go to the Personal Menu, update your information on the Emergency Alert System, and also your Emergency Contact Information.

CIS HelpDesk Support

Need help with Banner or logging in to Canvas? Computer running slowly or might have a virus? We're here to help!

Due to COVID-19 the HelpDesk is restricting in-person support to appointment-only. Phone and email support are available during our normal business hours. Please submit a ticket to request an appointment.

Submit a CIS HelpDesk Ticket

Email the CIS HelpDesk

Call the CIS HelpDesk: 206-281-2982

In-Person Support (By Appointment)

Please submit a ticket to request an in-person appointment. The CIS HelpDesk is located in Lower Marston Hall.

Office Hours

Monday-Friday: 7:30 AM to 5:00 PM

SPU will  NEVER  ask you to send your login credentials or other personal/confidential information via email.  Your account credentials should never be shared with anyone.

Welcome to campus housing at Seattle Pacific University! Make sure to take advantage of the many technology services that are available to you as a campus resident. Find information on those services below, and contact the CIS HelpDesk with any questions.

On-campus residence hall room
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New to SPU?

We're excited to have you here! In preparation for your arrival to campus, check out our technology reference page here: New Students. For instructions specifically about getting your email set up and configured on all of your devices (computers, smartphones, tablets), see here: Email Client Configuration.

Campus WiFi and Networking

There is robust wireless internet throughout every residential building. Many students bring multiple devices to campus that will connect to the campus wireless network. Once connected and registered, devices can seamlessly roam throughout campus on the WiFi. Here is a quick guide to network connectivity in the residence halls and campus apartments:

Guest WiFi

Guest WiFi is available for parents, friends, and campus guests. Connect to the network ID called  SPU-Guests, then launch a web browser and follow the guest registration instructions. Guests must provide a valid, non-SPU email address or a text-messaging cell phone number for registration. Guest WiFi is bandwidth-limited. SPU students should use the network named SPU-Wireless for high speed internet access. Learn more here.

Campus Printing and Personal Printers

There are Multi-Function Printers (MFPs) available to you in many locations on campus. Each quarter you will receive credits to use towards printing and copying. We encourage all students to use these MFPs rather than bring a personal computer on campus.

If you do need a personal printer on campus, please know that wireless printers DO NOT WORK on the campus wireless network. Disable the wireless networking on your printer and use a USB cable (available at the SPU Bookstore or other stores) to connect to your computer.

For Information about on-campus printing and copying see: Student Printing

Cable TV Service

  • Cable TV is via the Comcast Xfinity On Campus streaming service only; wired cable service is no longer provided
  • Service is available to SPU students who live in campus housing units
    • Watch on select Apple and Android tablets and phones
    • Up to 20 hours of cloud-based DVR storage
  • Students who wish to watch Xfinity On Campus directly from their TVs: a Smart TV running the Xfinity On Campus app or an ethernet-based Roku device will be necessary
    • Apple TV and Google Chromecast will not work with Xfinity On Campus
  • Learn more here

CIS HelpDesk Support

Need help with Banner or logging in to Canvas? Computer running slowly or might have a virus? We're here to help!

Due to COVID-19 the HelpDesk is restricting in-person support to appointment-only. Phone and email support are available during our normal business hours. Please submit a ticket to request an appointment.

Submit a CIS HelpDesk Ticket

Email the CIS HelpDesk

Call the CIS HelpDesk: 206-281-2982

In-Person Support (By Appointment)

Please submit a ticket to request an in-person appointment. The CIS HelpDesk is located in Lower Marston Hall.

Office Hours

Monday-Friday: 7:30 AM to 5:00 PM

SPU will NEVER  ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.

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With Fall right around the corner, here are some exciting training opportunities, new applications, updates on prior technology issues, and policy reminders for us all to keep in mind as we march toward another quarter of mostly remote learning and working.

Fall Technology Training Day - Aug 19th

We would love to see you at the virtual CIS Training Mini Conference on Wednesday, August 19, 2020. There are relevant training sessions being offered on several of the topics in this blog post that will be about 30-45 minutes in length with time for questions and feedback. Check out our page on CIS Training Offerings for more information, or RSVP to any of the training sessions by filling out this form. You will be sent an Outlook invitation with a meeting link.

Microsoft BookingsOnline File StorageMicrosoft Teams Calling • Jira Task Management • and more!

In-Person HelpDesk Support by Appointment Only

Due to COVID-19, the HelpDesk is restricting in-person support and equipment pick-ups/drop-offs to appointment only. Phone and email support are available during our normal business hours.  Please submit a ticket to request an appointment.

Office Hours and Online Appointments with Microsoft Bookings 

Allow others to easily view your availability and schedule appointments online with Microsoft Bookings, CIS's preferred alternative to Calendly Pro. CIS is offering introductory training on Microsoft Bookings August 19th.  RSVP here . For an overview of Microsoft Bookings and instructions on getting started, see here.

DropBox and Google Drive Usage for Work

This is a friendly reminder that DropBox and Google Drive should not be used to store University documents and data. Storing regulated data on these platforms is unlawful. The University provides OneDrive for Business and SharePoint for protected cloud file storage. Refer to this article on Regulated Data for an overview of how to steward SPU's confidential and institutional data. CIS is offering an introduction and training on OneDrive for Business and SharePoint on August 19th.  RSVP here .

Campus Phone Transition to Microsoft Teams Calling

It was announced in the previous technology blog post from June 11th that SPU is transitioning from our current legacy phone system to Microsoft Teams Calling. In anticipation of this switch, on August 19th CIS is offering a training session on Microsoft Teams and VoIP calling.  If you would like a sneak peek into SPU's upcoming new phone system, have any questions about the transition to VoIP, or would like to learn best practices in Microsoft Teams, this is the training session for you. RSVP here .

Microsoft Teams Performance Update

CIS is working to resolve ongoing performance issues affecting some Microsoft Teams meetings. These issues are originating on-campus, impacting meetings with several on-campus attendees, and have no effect on Microsoft Teams performance off campus.

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