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[Student]  [Faculty]  [Staff]  [Security Notices]


 Technology Blog Archive

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Passwords... Your First Line of Defense!

Passwords can be inconvenient, but they’re important if you want to keep your information safe. Protecting your personal and work information starts with STOP. THINK. CONNECT.: Stop and take security precautions, Think about the consequences of your actions online and, Connect to the Internet with peace of mind. Here are some simple ways to secure your accounts through better password practices.

Topics

Four Rules Of Password Security

  1. Choose a strong complex password or passphrase.
  2. Don't share it with others, ever!
  3. Change it occasionally - immediately if you suspect someone has stolen your password. 
  4. Don't use the same password for different online accounts. Use a unique password for each account.

Make Your Password A Sentence

A strong password is at least 12 characters long, so the general rule is to create a short pass-phrase. Focus on positive sentences or phrases that you like to think about and are easy to remember (for example, “I love my SPU!”).  Here are a few additional tips once you have a good pass-phrase, 

  • Add complexity by using upper and lower case letters, numbers, and special characters such as !@#$%^&*()?/[]\ (for example, the password "spufalconsarenumberone" can be made stronger by adding complexity such as "SPUFalconsare#1").
  • Add a letter(s) at the end of your base password to make the password unique for each account, such as: SPUFalconsare#1FB  (for your Facebook account)

Test your password strength with a Password Checker

Use Two-Factor Authentication

Two-Factor Authentication (2FA), also called Multi-Factor Authentication (MFA), combines something you know (your password) with something you have (like a mobile device or a security dongle), or something you are (like a fingerprint or an eye scan). Many banks and online services (Facebook, Apple iCloud, Microsoft, DropBox, etc.) are providing optional (or even mandatory) multi-factor authentication for accounts. Take advantage of these tools. It will make your access much more secure.

SPU offers 2FA to Faculty, Staff, and Student Employees to secure sensitive data.

Use A Password Manager

Keeping track of different passwords for all your online services can be a big challenge. Consider using a Password Manager application or service. Password managers integrate into most web browsers and mobile devices making them much easier to use. There are many to choose from. Here are a few that SPU staff use:

LastPass  • 1Password  • KeePass

Passwords at SPU

Changing Your SPU Password

At SPU, the same Username and Password are used for most campus resources: Banner, Canvas, Webmail/Outlook, network access, etc. You can change this password through the Banner Information System.

  1. Log in to Banner with your SPU username and password
  2. Select the Personal Menu--> then Computer Accounts Menu
  3. Choose Change Your Password
  4. The password sync takes about 15 minutes to be in effect for all SPU resources.
  5. After you change your password make sure you update it on any device that might store the password (phones, tablets, etc...).

Store an External Email Address in the Banner System

There are times when you forget your password or need to reset your SPU password online. SPU can use an alternate/non-SPU email address to help you reset your password if there is one stored in Banner. As an added security measure, you will receive email notifications to your Non-SPU account advising you of SPU password resets, Direct Deposit changes, and Location Tracking notifications.

  1. Log in to Banner with your SPU username and password
  2. Select the Personal Menu--> then Personal Information Menu
  3. Choose Update Email Address
  4. Then ADDCHANGE or DELETE your NON-SPU email address(es).

Location Tracking for SPU Credential Use

When you log in to selected SPU online services (like Banner, Canvas, the SPU White Pages, and several others) you will be notified via email if the network LOCATION of that connection has never been used by you before.

The email message will provide an approximate location (if it can be determined), time, and online service accessed. If you recognize the general location and time identified in the email alert, you can disregard the notice. If you do not recognize the location, or if the login was NOT YOU -- your SPU credential could be compromised. Reset your SPU password immediately and contact the CIS HelpDesk at 206-281-2982 or help@spu.edu if you have any questions or concerns.

If you forget your SPU password and need help to reset it, you can go to: http://spu.edu/findmyid/ for assistance.


A reminder that  SPU will NEVER  ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.

SPU has seen an alarming increase in the number of attacks targeting the SPU community and computing systems in the last year (see blog posts: Password Safety Reminder and Mandatory Password Reset).  Incidents of data loss and fraud are impacting increasing numbers of SPU employees. 

External auditors and insurance providers have strongly recommended SPU provide Two-Factor Authentication (2FA) to all SPU Faculty, Staff and Student Employees. Enabling 2FA protects you and the sensitive personal, student and financial data you have access to.

What is Two-Factor Authentication?

Two-Factor Authentication is a process by which you use both a password (something you know) and a registered security device such as a smart phone (something you have) to log into services. It has become a common practice for many services (Facebook, Google, Banks, etc.) to offer, or even mandate, 2FA for user accounts. This technology ensures that even if a malicious user manages to acquires your account password, they will still be unable to log into the account without the something you have as well.

See this two-minute video from Duo Security for more information on what 2FA is: https://www.youtube.com/watch?v=0mvCeNsTa1g

How it Works


CIS has worked to make this additional security layer minimally intrusive in your day to day. When you enable 2FA and login you will be prompted to "authenticate" the login. The most common way to do so is to use an app installed on the your smart phone, as demonstrated in this 20-second video on the right.

Enrolling in Duo 2FA

There are three steps to initially setting up your account to use 2FA:

  1. Request the Duo 2FA Resource
  2. Setup 2FA Device
  3. Register Duo Account

For instructions and a video walk-through of how to setup your account for 2FA, see our Enrolling in Duo 2FA wiki article.

Services Protected by 2FA

All services that use SPU's Single Sign On (SSO) platform through login.spu.edu and all Microsoft Office 365 (O365) services are now protected by 2FA. Other services that authenticate using different methods cannot be configured to use 2FA at this time. CIS is currently exploring 2FA support for many of these products to secure them as well.


CIS HelpDesk Support and Hours

We're here to help! For more information about 2FA at SPU, please see these articles or contact the CIS HelpDesk: help@spu.edu

Office Hours 
Monday - Friday 7:30 a.m. - 5:00 p.m.

Extended Hours
(Telephone, email and classroom support, office visits by appointment)
 
Monday - Thursday 5:00 p.m. - 9:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

SPU will NEVER ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.

Your mobile devices – including smartphones, laptops, and tablets – are always within reach everywhere you go, whether for work, travel, or entertainment. These devices make it easy to connect to the world around you, but they can also pack a lot of info about you, your friends and family, and your employer. This includes information like access to your social media accounts, contacts, photos, videos, emails, location, health and financial data, and sensitive work-related data. It is important to use your mobile device safely!

The first steps are to:
  • STOP: make sure security measures are in place
  • THINK: about the consequences of your actions and behaviors online
  • CONNECT: enjoy your devices with more peace of mind

YOUR PERSONAL INFORMATION IS LIKE MONEY. VALUE IT. PROTECT IT.

Topics

Secure Your Devices

Use strong passwords or Touch ID features to lock your devices. If your device is lost or stolen, these security measures can help protect your information, keep prying eyes out, and even aid in locating/recovering the gadget.

  • Authentication: Configure a strong password or pin and set up a fingerprint login or face ID. Also enable auto lock on your device so it will require authentication if you leave it unattended.
  • Backup your data:  Make sure to regularly backup your device. Many mobile devices are lost, stolen, or break and you don't want to lose those important photos and files.
Securing Your Phone/Tablet

All phones and tablets come with reliable ways to secure them - but you may need to take action to enable these features. Here are a few tips:

  • Find a lost device: Install and/or configure applications like Find-My-iPhone or Locate-My-Droid. If your device is lost or stolen you may be able to quickly find and recover the device.
  • Remote erase: Enable the remote wipe or the remote data deletion option on your device to protect data if your device is lost.
  • Hacking / jailbreak: Don't "jailbreak" your device. This often removes many of the security precautions put in place by the manufacturer or wireless carrier.
Securing Your Laptop
  • Encryption: Make sure your laptop hard disk is encrypted to ensure a thief can't get access to your data if your device is lost. 

    All University-owned computers are encrypted to protect sensitive student and institutional data.

Keep Your Device Clean

Automate software updates: Mobile devices are just as vulnerable to malware as a regular computer. Fortunately, many software programs will automatically connect and update to defend against known risks. Turn on automatic updates if that’s an available option.

Keep security software current: Having the latest security software, web browser, and operating system are the best defenses against viruses, malware, and other online threats.

Plug & scan: USBs and other external devices can be infected by viruses and malware. Use your security software to scan them.

Delete when done: Many of us download apps for specific purposes, such as vacation planning, and no longer need them afterwards. Or, we have previously downloaded apps that are no longer useful or interesting to us. It is a good security practice to delete apps you no longer use.

Get Savvy About WiFi

Public WiFi is not secure, which means that anyone can potentially see what you are doing on your mobile device while you are connected. This includes WiFi offered in coffee shops, restaurants, hotels, etc., and company guest WiFi (like SPU-Guests at SPU). Limit what you do on public WiFi and avoid logging in to key accounts like email and financial services while on these open networks. Consider using a virtual private network (VPN) or a personal/mobile hotspot if you need a more secure connection on the go.  When using Public WiFi, take some precautions:

  • Use secure sitesWhen banking and shopping, ensure the site is security enabled. Look for web addresses with “https://” or “shttp://", which means the site takes extra measures to help secure your information. “http://” is not secure.
  • Stay up-to-date: Update your operating system, firewall and virus protection regularly. You are exposed to a much higher level of potential risk on a public WiFi connection. Protect yourself beforehand.
SPU WiFi Security

The SPU-Wireless network is secure, requires authentication, and encrypts the data that travels through the air to prevent hackers from listening in on your communications. The SPU-Guests network is not secure and is provided as a convenience for university guests only. SPU students and employees SHOULD NOT use SPU-Guests. If you are connecting to SPU-Guests, use this opportunity to change to SPU-Wireless: How to use SPU's Network and Internet.

Safeguard Yourself Against Theft

While phones are common, they also bring a demanding price on the black market. Record the device's make, model number, serial number (the IMEI, MEID, or ESN #), and contact information for your carrier. Immediately report a device theft to your carrier and law enforcement. If lost while on campus, contact the Office of Safety and Security (206-281-2922). Working with CIS, OSS may be able to locate the device if it is still connected to the campus network.

Phishing / Scams on Mobile

Multiple research studies have shown you are three times as likely to be tricked by phishing and scams when using a mobile device. Review any suspicious messages more closely from a laptop or desktop. If that is not an option, learn how to verify the address of an email sender and how to inspect links on your mobile device.

A reminder that SPU will NEVER ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.


Statistically, 10-15% of you will be "phished" or scammed online this school year exposing you to fraud, identity theft, and financial risk.  Computer and Information Systems works hard to protect members of the SPU community; we block between 4,000 and 12,000 malicious emails every day, but some messages inevitably get through.  Be cautious and know what to look for!

Topics


Spotting Malicious Email

A malicious email may look like it comes from legitimate sources like the Helpdesk, the "IT Dept," an SPU employee, a financial institution, an e-commerce site, a government agency, or other service or business. It often urges you to act quickly, because your account has been compromised, you'll lose access to a resource, your order cannot be fulfilled, or there is another urgent matter to address.

If you are unsure whether an email request is legitimate, try to verify it with these steps:

  • Beware of Clickable links that re-direct you to another web site. Always be cautious.  Use the "hover" technique to inspect links in email messages.
  • Contact the person or company directly – do not reply to the email, but instead use contact information provided on an account statement, the company’s official website, or other official resource to reach out and verify the authenticity of the email.
  • Search for the company online – but not with information provided in the email.

Phishing

"Phishing" is the name given to email messages that try and trick you to give up your username and password. Phishing scams often involve highly specialized attacks against specific targets or small groups of targets to collect information or gain access to protected systems. Cybercriminals have launched spear-phishing attacks against SPU in the past in order to steal credentials to view student data, re-route paychecks, or steal financial aid. Once compromised, the attacker may use your email account to phish others at SPU. Since SPU email addresses look more authentic to us, the phish will prove more effective in compromising others.

Scams and Fraud

Scams are different than phish in the sense that scams typically involve money - your money. As one would expect, the number of scams increase in frequency and impact every year.  Scammers know what they are doing and are intent on tricking you: they may offer you a job, ask you to transfer money for some sympathetic cause, or solicit sensitive information about you or others. Here are some examples of how you can combat the threat of scams and fraudulent:

  • Enable filters on your email programs: Most internet service providers (ISPs) and email providers offer spam filters and ways for you to mark an email as spam. Be careful with this, however, as you may end up blocking emails you want if the filtering is too strict. It’s a good idea to occasionally check your Junk and Spam folder to ensure the filters are working properly.
  • Report Scams and Fraud:  If you come across anything suspicious, please refrain from responding; alert Computer and Information Systems by forwarding the message to help@spu.edu.
  • Own your online presence: Consider hiding your email address from online profiles and social networking sites or only allowing certain people to view your personal information. 

Report Phishing and Scams on Social Networks

Spam, phishing and other scams aren’t limited to just email. They’re also prevalent on social networking sites. The same rules apply: When in doubt, throw it out. This rule applies to links in online ads, status updates, tweets and other posts. Here are ways to report spam and phishing on major social networks:

Tips for Avoiding Being a Victim

  • Do not reveal personal or financial information in an email, and do not respond to email solicitations for this information. This includes following links sent in an email.
  • Do not send anyone confidential documents via email unless they are encrypted.
  • Before sending or entering sensitive information online, check the security of the website.
  • Pay attention to the website’s URL. Malicious websites may look identical to a legitimate site, but the URL may use a variation in spelling or a different domain (e.g., .com versus .net).
  • If you are unsure whether an email request is legitimate, try to verify it by contacting the company directly. Contact the company using information provided on an account statement, not information provided in an email. Check out the Anti-Phishing Working Group (APWG) to learn about known phishing attacks and/or report phishing.
  • Keep a clean machine. Keep all software on internet-connected devices – including PCs, smartphones and tablets – up to date to reduce risk of infection from malware.

Use the "Hover" Technique

Many phishing messages include links that send the user to a malicious website or a fake login page. Hover-over the web links with your mouse to inspect the web site address BEFORE YOU CLICK! An example might be the printed URL and actual destination addresses don't match.

What to Do if You Are a Victim

  • If you think you might have fallen for a scam and exposed your SPU username and password, immediately go to the Banner System (Personal Menu → Computer Accounts Menu → Change Your Password) and reset your SPU password.
  • If you believe your financial accounts may be compromised, contact your financial institution immediately.
  • Watch for any unauthorized charges to your account.
  • Consider reporting the attack to your local police department, and file a report with the Federal Trade Commission or the Internet Crime Complaint Center.

STOP.THINK.CONNECT.™ Tips

  • When in doubt, throw it out: Links in email, tweets, posts and online advertising are often how cybercriminals try to compromise your information. If it looks suspicious, even if you know the source, it’s best to delete or – if appropriate – mark it as junk.
  • Think before you act: Be wary of communications that implores you to act immediately, offers something that sounds too good to be true or asks for personal information.
  • Make your password a sentence: A strong password is a sentence that is at least 12 characters long. Focus on positive sentences or phrases that you like to think about and are easy to remember (for example, “I love country music.”). On many sites, you can even use spaces!
  • Unique account, unique password: Having separate passwords for every account helps to thwart cybercriminals. At a minimum, separate your work and personal accounts and make sure that your critical accounts have the strongest passwords.
  • Lock down your login: Fortify your online accounts by enabling the strongest authentication tools available, such as biometrics, security keys, or a unique one-time code through an app on your mobile device (all examples of Two-Factor Authentication, or 2FA). Your usernames and passwords are not enough to protect key accounts like email, banking, and social media.

Visit the STOP.THINK.CONNECT website for more tips.

CIS HelpDesk Support and Hours

We're here to help! Stop by the CIS HelpDesk in Lower Marston Hall or give us a call.

Office Hours 
Monday - Friday 7:30 a.m. - 5:00 p.m.

Extended Hours
(Telephone, email and classroom support, office visits by appointment)
 
Monday - Thursday 5:00 p.m. - 9:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

SPU will NEVER ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.

We are excited for the start of another school year and trust that you are as well! Here are some technology updates you may find helpful in your back-to-school preparation.

Topics

OneDrive for Business

OneDrive for Business provides a huge Internet-hosted storage location that is secure and reliable. It is accessible from any of your devices, on or off-campus, and documents/worksheets can also be shared with others for group collaboration. SPU users get 1 TB (terabyte) of storage space. OneDrive for Business is tied to your SPU Office 365 account and uses your SPU credentials (username and password).

CIS can assist you in moving your MyDocs folder to OneDrive for Business. This will put all of your documents and content in the cloud and more easily accessible from on- or off-campus and from any device. Please contact the CIS HelpDesk at help@spu.edu if you are interested in migrating your MyDocs.

Zoom Video Conferencing

The Zoom Video and Web Conferencing platform allows for a variety of online meetings for individuals or groups including webinars, virtual classrooms, and web conferences.

Faculty interested in using Zoom for a class should contact Educational Technology & Media (etmhelp@spu.edu) to learn how to integrate this tool into your course. More information on using Zoom for instructional use is here.

Faculty & Staff who want to use Zoom will need to request an account through Banner. More information is here.

Personal Printing on Departmental MFP's

SPU provides a campus-wide copier/printer program for departments consisting of MFP's (multi-function printers) in all buildings. You can also use the MFP's for personal printing and pay with your SPU ID Card.

  • Add Falcon Funds to your SPU Falcon Card. Go to: http://spu.edu/depts/card-services/

  • Select the option to "Charge to My Personal Account."

  • Document scanning is free and does not require print credit.

  • Instructions are posted at each MFP as well as on the CIS website at: MFP Functions.

Phishing Scams and Other Warnings

Phishing email messages are scams attempting to steal your username and password. PLEASE DO NOT reply to these messages or follow web links where you must confirm or enter your username and password. While many of these messages get filtered out of your INBOX some may get through. SPU will NEVER ask you to send or verify your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone!

If you have questions about the legitimacy of a message, please forward it to help@spu.edu and we can assist. See CyberSecurity Awareness #1: Phishing for additional information

Update Your Emergency Contacts and SPU-Alert Information

The beginning of the school year is a great time to review and update these items. Log into the Banner Information System go to the Personal Menu, and update your information on the Emergency Alert System, and also your Emergency Contact Information -- especially if you have a new cell phone number or you've changed email accounts.

CIS HelpDesk Support and Hours

Need help with Banner or logging in to Canvas? Think your computer might have a virus or is running very slowly? We're here to help! Stop by the CIS HelpDesk in Lower Marston Hall and we can help with your technical concerns.

Beginning Monday, September 24th, and continuing through the rest of the academic year, the CIS HelpDesk will offer extended support hours (evenings and Saturdays).

Office Hours 
Monday - Friday 7:30 a.m. - 5:00 p.m.

Extended Hours
(Telephone, email and classroom support, office visits by appointment)
 
Monday - Thursday 5:00 p.m. - 9:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

SPU will NEVER ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.

Welcome to campus housing at Seattle Pacific University.  These are some of the many technology services that are available to you as a campus resident.  

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New to SPU?

Prepare for your arrival on campus now by going to New To SPU to learn about campus technology resources. There are also instructions for getting your SPU email setup and configured on all your devices (computers, tablets, smart phones). Go to SPU Email Setup for email configuration instructions.

Wireless (and Wired) Networking

All residential buildings have robust wireless throughout the building. Many students bring multiple devices to campus that will connect to the campus wireless network. Once connected and registered, devices can seamlessly roam throughout campus on the WiFi. Here is a quick guide to network connectivity in the residence halls and campus apartments.

Guest Wifi

Guest Wifi is available for parents, friends, and campus guests. Connect to the network ID called SPU-Guests, then launch a web browser and follow the guest registration instructions. Guests must provide a valid non-SPU email address or text messaging cell phone number for registration. Guest Wifi is bandwidth limited and SPU students should use the SPU-Wireless for high speed internet access.  Learn More

Personal Printers

For Information about on-campus printing see: Student Printing Service

Wireless printers DO NOT WORK on the campus wireless network. Disable the wireless networking on your printer and use a USB cable (available at the SPU Bookstore or other stores) to connect to your computer.

CableTV Service

Watch Comcast (Xfinity On Campus) CableTV Channels on your computer or select Apple and Android tablets or phones. The Xfinity On Campus service is available to SPU students who live in campus housing units. Xfinity On Campus also provides 20 Hours of cloud-based DVR storage. LEARN MORE

Cable TV on campus is via the Xfinity Streaming service only. Wired cable service is no longer provided.

CIS HelpDesk Support and Hours

Need help with Banner or logging in to Canvas? Think your computer might have a virus or is running very slowly? We're here to help! Stop by the CIS HelpDesk in Lower Marston Hall and we can help with your technical concerns.

Beginning Monday, September 24th, and continuing through the rest of the academic year, the CIS HelpDesk will offer extended support hours (evenings and Saturdays).

Office Hours 
Monday - Friday 7:30 a.m. - 5:00 p.m.

Extended Hours
(Telephone, email and classroom support, office visits by appointment)
 
Monday - Thursday 5:00 p.m. - 9:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

SPU will NEVER ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.

Welcome to new students and welcome back to returning students. We are excited for the start of another school year and trust you are too!

Topics

Accessing the Wireless Internet on Campus

Wireless network connectivity is available across campus. See Connecting On Campus for complete instructions.

Microsoft Office365 For Education

SPU has a long-term relationship with Microsoft to provide a wide range of online services. The services include:

  • SPU Email - Your SPU email account is used for all official campus communication and you should check it on a frequent basis (daily). Go here for help in configuring SPU email across all your devices (computers, tablets, phones, etc...). SPU users get 50 GB (gigabytes) of email storage space. 
  • OneDrive for Business - OneDrive for Business provides a huge Internet-hosted storage location that is secure and reliable. It is accessible from any of your devices, on or off-campus, and documents/worksheets can also be shared with others for group collaboration. SPU users get 1 TB (terabyte) of storage space. OneDrive for Business is tied to your SPU Office 365 account and uses your SPU credentials (username and password). Learn More
  • Microsoft Office Suite -  Current students may obtain the latest version of Microsoft Office for Windows or Mac through the Microsoft Student Advantage Program. There is no cost to install the software on up to 5 personal devices, including your computer (PC or Mac), tablet (iPad or Android), or mobile phone (iPhone and Android).The Office Suite provides powerful productivity tools including: Word, Excel, Power Point, OneDrive, and Outlook.  Learn More

Banner

Students can use the banner system to access Financial Aide, Academic Records, and Class Registration information. In order to access Banner, go to the mySPU menu and log in with your SPU Username and Password.

Canvas

Canvas is the SPU Learning Management Platform and the Educational Technology and Media (ETM) department has a wealth of content for help using the new system. You can learn more here. If you are having trouble with Canvas, such as a course not appearing or not seeing your course content, contact your professor. If that does not resolve your concern, contact the Educational Technology & Media office at etmhelp@spu.edu or at 206-281-2170.

Student Printing Service

SPU provides a campus-wide copier/printer program for students. There are several Multi-Function Printers (MFP's) located across campus for your use.

  • Students are granted free print credit at the beginning of each quarter that accumulates through the academic school year. Students enrolled in 12 or more credits get $5.00 per quarter, students enrolled in 11 credits or less get $2.50 per quarter. Once print credit has been used up, you can load Falcon Funds on your SPU ID Card for additional printing.
  • You can print black and white OR full color prints on paper sizes from 8 1/2" x 11" up to 12" x 18". The costs are $0.05 per page for black & white and $0.10 per page for color.
  • You may print directly from your computer or a USB flash-drive, copy, and scan to email.
  • Document scanning on the MFP's is free and does not require print credit.
  • You can submit print jobs via the web from on- or off-campus and print them from any MFP once arriving on campus. 

Instructions are posted at each MFP as well as our the CIS website at: MFP Student Printing.

Peer-to-Peer File Sharing and Copyright Compliance

File sharing software that copies and distributes songs, movies, videos, games, and software applications without the permission of the owner is a Copyright Law violation that can subject you to criminal and civil liability. Content owners use technological means to track the file sharing of their intellectual property on the Internet. SPU is required by law to inform you if we are aware you have violated copyright law and provide your information to copyright owners for legal action if you do not cease illegal activity. 

You are still responsible for the activities of your computer when connected to the campus network. Go here for more information about copyright compliance.

Phishing Scams and Other Warnings

Phishing email messages are scams attempting to steal your username and password. PLEASE DO NOT reply to these messages or follow web links where you must confirm or enter your username and password. While many of these messages get filtered out of your INBOX some may get through. SPU will NEVER ask you to send or verify your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone!

If you have questions about the legitimacy of a message, please forward it to help@spu.edu and we can assist. See CyberSecurity Awareness #1: Phishing for additional information

Update Your Emergency Contacts and SPU-Alert Information

It's important to be made aware of campus emergencies as quickly as information is provided. SPU-Alert is the system used to notify you of campus emergencies via text, email, and voice calls. We need your current contact information so that we can text you alerts during a campus emergency.

The beginning of the school year is a great time to review and update your information. Log into the Banner Information System go to the Personal Menu, and update your information on the Emergency Alert System, and also your Emergency Contact Information.

CIS HelpDesk Support and Hours

Need help with Banner or logging in to Canvas? Think your computer might have a virus or is running very slowly? We're here to help! Stop by the CIS HelpDesk in Lower Marston Hall and we can help with your technical concerns.

Beginning Monday, September 24th, and continuing through the rest of the academic year, the CIS HelpDesk will offer extended support hours (evenings and Saturdays).

Office Hours 
Monday - Friday 7:30 a.m. - 5:00 p.m.

Extended Hours
(Telephone, email and classroom support, office visits by appointment)
 
Monday - Thursday 5:00 p.m. - 9:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.


SPU will NEVER ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.

Topics

Check Your Classroom Technology

In preparation for the start of the quarter CIS technicians have visited every instructional space and tested, tuned, and fixed any broken equipment.

We strongly encourage all faculty to test the technology resources in the classrooms they will use this quarter. Stop by your classroom; login to the podium computer; check for access to your MyDoc's folder or OneDrive for Business; do a quick run through of your presentation; test your specialized software; plug in your laptop if you plan to use it for class. If you spot any problems, please contact the CIS Help Desk at 206-281-2982, or help@spu.edu.

If you need a refresher on how to operate the podium PCs or other presenting technologies supplied, CIS is happy to schedule one-on-one training. Don't hesitate to call the HelpDesk for an appointment at 206-281-2982.

Classroom Support in An Emergency

Even with good preparation, it is always possible that some technology will not function as expected in the classroom. Our priority is to assist you if problems occur.

During CIS Office Hours -- we have a 10 minute emergency response standard for classroom emergencies. If you run into problems in your classroom, CALL THE CIS HELPDESK at 206-281-2982. We will do everything we can to provide assistance on the phone or immediately dispatch a technician to your room.

We want to hear of concerns before you confront them in a classroom crisis. If you experience trouble during a class period but can't wait for support, be sure and let us know about it later.

Please don't unplug, move the podium cables, or power off the equipment. Please return the podium equipment exactly how you found it before leaving the classroom.

Academic Software in Classrooms and Academic Labs

All classroom and lab computers have a broad range of software installed and configured -- but it's possible that we missed something. Please let us know AS SOON AS POSSIBLE about software needs. There is a testing and review process that is often required for new items, so please give us as much time as possible.

How to request new software for academic computers, or request an update to existing software.

VHS / DVD Removed from Classrooms

CIS has removed all VHS/DVD players from the classrooms around campus. If you have a VHS that you need to play, please work with ETM to have your media digitized.

CIS HelpDesk Support and Hours

Office Hours 
Monday - Friday 7:30 a.m. - 5:00 p.m.

Extended Hours
(Telephone, email and classroom support, office visits by appointment)
 
Monday - Thursday 5:00 p.m. - 9:00 p.m. 
Saturday 9:00 a.m. - 1:00 p.m.

SPU will NEVER ask you to send your login credentials or other personal/confidential information via email. Your account credentials should not be shared with anyone.



New Login Page

Computer & Information Systems is installing system upgrades to the Single-Sign On system we use to facilitate authentication to various campus systems (such as Banner, Canvas, and many others).

These upgrades will be installed at 9:30pm on August 1, 2018.  There may be some disruption for 5-10 minutes while connections switch over to the new services.

Login Page Changes

As part of this upgrade, you will notice subtle changes to your experience through the login process.  The most prominent of these will be for Faculty/Staff logging in from SPU-managed computers, who will now see this prompt (picture at right):

Note the "AUTO-LOGIN" button. You may use this to allow the login page to log you in using the SPU Username/Password with which you are currently logged in. You may notice other behavior when logging in or logging out that is different from before.  

Spotting Fake Login Pages

In recent months, we have seen several malicious attempts to mimic our login page and get people to provide their username and password to a phony website. As such, it is important to take note of the address bar in the browser.

Here's one recent example.  Note that the URL even includes "login.spu.edu."  However, if you see this login page, it is important to ensure that "login.spu.edu" appears at the beginning of the address (e.g. https://login.spu.edu/...)

For more information see the following blog posts:

Office 365 Login

Currently, Microsoft Office 365 uses a separate authentication system.  This includes Webmail, Sharepoint Online, and other related Microsoft services.  The URL you should expect to see is: "https://login.microsoftonline.com/...

Employment Scams

Jobs that sound too good to be true should raise a red flag for any college student. Fake job postings abound in unsolicited e-mails sent to your student account and in online job listing sites. Fake jobs can be attempts to steal personal information about you or steal money or bank account information from you. You could also get entangled in criminal activity, so be cautious.

So how do you know who to trust? You can start with these basic guidelines to avoid a potential scam.

Never:

  • Never pay up front for a job offer or pay with gift cards.
  • Never give out personal information like your social security or bank account number over email or phone.
  • Never take cashier’s checks or money orders as a form of payment. Fake checks are common and the bank where you cash it will hold you accountable.
  • Never cash a check that comes with “extra” money. Scammers send checks that require you to deposit a check at your bank, withdraw the “extra” money as cash, and then deposit that cash elsewhere. The check will bounce and you will be held accountable.
  • Never wire funds via Western Union, MoneyGram or any other service. Anyone who asks you to wire money is a scammer.
  • Never apply for jobs listed by someone far away or in another country.
  • Never agree to a background check unless you have met the employer in person.
  • Never apply for a job that is emailed to you out of the blue.

Always:

  • Be skeptical. If a job is offering a lot of money for very little work, it could be a scammer trying to get personal information from you.
  • Research the employer. Do they have a reputable website or professional references? Is the job listing you want to apply for also on their main career page? Note: work-study jobs may not be advertised on employer websites.
  • Meet face-to-face with a potential employer. An in person interview or informal chat over coffee will help you determine the employer’s intentions.
    • Be sure to choose a public place to meet, tell someone where you are going and bring your cell phone, just in case.
  • Trust your instincts. If a job sounds too good to be true, it is likely a scam.

You can refer to the Center for Career and Calling website for additional advice to avoid scams.

Job Scam Example

 Click here to view a recent job scam targeting SPU Students...

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Dear Selected SPU Student,

I am Dr. Neil Roberts. I specialize in arthroscopic surgery, sports medicine, trauma and fractures, and athletic injuries to the shoulder, elbow, and foot and ankle. I also have an interest in shoulder and knee replacement procedures. I am the team physician for Northwest University in Kirkland. I also served as team physician for the US Women's U20 National soccer team and other professional sports including hockey, golf and tennis. I am also involved with local high school and club sports teams. In addition, I am a consultant for Cirque du Soleil.

I'm dedicated to helping each of my patients gain maximum function and physical potential through individualized patient education and cutting-edge surgical and non-surgical treatment of musculoskeletal conditions. The most important part of my relationship with my patients is being a good listener. I learn so much from patients just listening and learning about their lives.

You have received this email because you have an offer through HANDSKATE, Career builders and University of South Carolina recruiting department to work with me while we help Students with disabilities frustrated with ignorance and lack of services but as my temporary personal assistant. I care about Animal Welfare, Arts and Culture, Children, Civil Rights and Social Action, Education, Environment, Disaster and Humanitarian Relief, Social Services and lots more.

  This is a very simple employment. You will only help me Mail letters, Make payments at Walmart and purchase some Items when needed. This employment only takes an hour a day and 3 times a week for $620 weekly.

  I am unable to meetup for an interview because I am currently away and helping the disabled students in Australia. You will be paid in advance for all tasks and purchased to be done on my behalf and some of my personal letters and mails will be forwarded to your residence or nearby post office for you to pick up at your convenience. Upon my arrival we will discuss the possibility of making this a long-term employment if I am impressed with your services while I am away. My arrival is scheduled for the last week of August 2018

To Apply, Reply with your Full name, Address, Alternate email (different from school email) and mobile and a correspondent will reply you as soon as possible.

Regards,

Neil E Roberts, MD

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Visit the Federal Trade Commission or the FBI website for for more examples and signs of job scams.

Reporting Fraud & Scams

To report a scam, file a complaint online with the Federal Trade Commission. Check out their video on how to report scam and more ways to avoid fraud.  You can also report fraud to the FBI Internet Crime Complaint office